365acr Responsible Gaming

What responsible gaming means at 365acr

At 365acr, gambling is treated as a form of entertainment with real money involved. We want every player in Bangladesh to approach it with a clear budget, a time limit, and the understanding that losses are always possible. Responsible gaming is not just a legal checkbox — it is a set of practical habits that protect your finances, your relationships, and your wellbeing.

365acr does not encourage chasing losses, borrowing money to play, or using gaming as a way to solve financial problems. If any of those patterns sound familiar, the tools and contacts on this page are here to help you.

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Age restriction and verification

You must be at least 18 years old to register and play at 365acr. This rule is firm and non-negotiable. During the account registration process, you confirm that you meet the minimum age requirement.

Before your first withdrawal, 365acr requires KYC (Know Your Customer) verification. Accepted documents are:

• National ID Card (NID)
• Passport
• Driving Licence

If the documents show that an account was opened by someone under 18, the account is closed immediately and any balance is forfeited. KYC review takes up to 6 hours in normal conditions.

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Account controls: limits, cooling-off and self-exclusion

365acr provides several in-account tools that give you direct control over your activity. All of these can be requested through 24/7 Live Chat or by emailing [email protected].

When a self-exclusion is active, 365acr will not send you promotional emails or bonus offers. Any remaining balance at the time of exclusion is processed as a withdrawal to your verified payment method (bKash, Nagad, Rocket, Upay, or Bank Transfer) within standard processing time.

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Warning signs of problem gambling

Problem gambling can develop gradually. These are common early indicators that your relationship with gambling may be shifting from entertainment to a problem:

• Spending more money than you planned, or more than you can afford to lose
• Gambling to recover previous losses rather than for enjoyment
• Neglecting work, studies, family, or daily responsibilities to play
• Feeling anxious, irritable, or restless when you are not gambling
• Borrowing money, using savings, or selling possessions to fund gaming
• Hiding your gambling activity from family members or friends
• Feeling that you need to gamble with larger amounts to get the same excitement

If you recognise two or more of these signs in yourself, we strongly encourage you to use a cooling-off period or self-exclusion tool right away, and to reach out to a support organisation listed below.

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Quick self-assessment

Answer these four questions honestly. If you answer "yes" to any two of them, consider contacting support:

1. Have you ever missed work, studies, or a family commitment because of gambling in the last month?
2. Have you gambled with money that was set aside for essential expenses — rent, food, mobile recharge, travel?
3. Have you felt the need to increase your bet size to feel the same level of excitement?
4. Have you tried to cut back on gambling and found it difficult to do so?

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External support resources

365acr is not a counselling organisation. We recommend reaching out to qualified professionals if you or someone close to you needs help:

All of the services above are independent from 365acr. They do not share your details with us. Your conversations with them are confidential.

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Keeping minors away from gambling

If you share a device or mobile phone with family members, including children, take the following steps to prevent accidental or deliberate access to 365acr:

• Log out of the 365acr app after each session and do not save your password on a shared device.
• Use a strong PIN or fingerprint lock on your phone.
• Enable parental control software if children use the same device — tools like Google Family Link or the built-in screen time features on Android 8.0 and above can restrict app access.
• Never share your 365acr account credentials with anyone, regardless of their age.

365acr does not direct advertising toward people under 18. Our marketing only appears on platforms and channels where adult audiences are verified.

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How to reach our safer gaming team

365acr's support team is available around the clock. For responsible gaming requests — limits, cooling-off, self-exclusion, or account closure — you can reach us through:

• Live Chat: available 24/7 from the main site or the 365acr app
• Email: [email protected] — for self-exclusion, a written email request is required so we have a record

When you contact us about a responsible gaming matter, please include your registered mobile number and account username in the message. This allows the team to process your request without delays.

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Questions players ask most often

Can I set a deposit limit before I start playing?

Yes. Contact Live Chat or email [email protected] before you make your first deposit. The agent will note the limit on your account. The minimum deposit at 365acr is ৳250, so any limit you set must be at least that amount for a deposit to go through. Reductions take effect immediately; increases take 7 days to give you time to reconsider.

What happens to my bonus if I self-exclude?

Active bonus funds are forfeited at the point of self-exclusion. Any real-money balance that has already cleared wagering requirements (9x for the welcome bonus) is paid out to your verified payment method. We will not hold your cleared winnings.

How long does a cooling-off period last?

You choose the duration when you request it — anywhere from 1 day to 90 days. During a cooling-off period your account is suspended: you cannot log in, deposit, or wager. Promotional messages are paused. After the period ends, your account is automatically restored if you have not requested a full self-exclusion.

Is there a way to get back into my account after self-exclusion?

A self-exclusion stays in place for a minimum of 6 months. After that, you may submit a written reinstatement request to [email protected]. The team will ask a few questions to confirm you are in a stable position before reinstating access. There is no guarantee of reinstatement — we may refuse if the circumstances suggest continued risk.

Can I use 365acr if someone else already has an account on my number?

No. 365acr allows only one account per person. If you share a bKash or Nagad number with another player, the account will be flagged during KYC review. Using multiple accounts or registering on behalf of another person violates the Terms and Conditions and both accounts may be closed.

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