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Your 365acr account wallet is where every deposit and withdrawal starts. Nagad is the primary route we have configured for Bangladesh, with Upay available as a second path so you always have a confirmed option when you return to fund your account.
Depositing into your 365acr account follows a short, repeatable path that works from any mobile browser. Open the cashier area from within your signed-in account — it sits in the main account menu and is visible the moment you log in. From there, choose Nagad as your payment route; it is listed first because it is the method we have verified for Bangladesh. If Nagad is not available at that moment, Upay appears immediately below it as your next option.
Sign in to your 365acr account and select the deposit option from the main account menu.
Pick Nagad as your primary wallet route or select Upay if you prefer that alternative path.
Type in the deposit amount shown within the allowed range on that screen, then confirm on your wallet app.
Once your wallet confirms the transfer, the amount appears in your 365acr account balance and transaction history.
Taking money out of your 365acr account goes through the same cashier area you used to deposit. Look for the withdrawal tab once you are signed in — it sits alongside the deposit option in your account menu. Select the wallet you want to receive the funds: Nagad and Upay are both listed as withdrawal destinations, and the one you used to deposit will often appear highlighted. Enter the amount you wish to withdraw, staying within the range the screen shows you at that point. You will be asked to confirm ownership of the receiving wallet before the request is submitted.
Navigate to the cashier in your signed-in account and select the withdrawal option from the available tabs.
Choose Nagad or Upay as the destination. The wallet linked to your account is shown clearly on this screen.
Input the amount within the range shown on screen and proceed to the confirmation step.
Follow any wallet-ownership or account-verification prompt shown inline, then submit to log the withdrawal request.
Your 365acr account may prompt you to verify certain details before a withdrawal is processed or after your deposit activity reaches a threshold the system flags. When this happens, the prompt appears directly inside your account area — it will tell you exactly which fields need to be filled and what you need to confirm. We do not require you to submit documents outside of that in-account flow. Each field on the verification screen is labelled clearly; fill only what is asked, in the order it is shown.
Any verification request appears inside your signed-in account area with clear field labels. Fill in only what the screen asks.
Where asked, confirm that your Nagad or Upay number matches the wallet actively linked to your 365acr account.
Upload or confirm any identity detail through the in-account uploader shown on that screen. No external process is needed.
If any verification step is not clear from the screen instructions, reach out through the published support route in your account.
The payment routes configured for your 365acr account cover the mobile wallets used most widely in Bangladesh. Nagad is the primary labelled route and appears first in the cashier. Upay is the configured alternative. Bank Transfer is also available for those who prefer a direct channel. Each method is listed in your cashier with its own selection tile — choose the one that matches the wallet you have active on your phone and follow the steps shown.
Primary deposit and withdrawal route. Select Nagad in the cashier, confirm the amount, and approve on your Nagad app.
Alternative mobile wallet route listed alongside Nagad. Use Upay when it is your preferred wallet or when switching routes.
Direct bank channel available for deposit and withdrawal. Account details and transfer instructions appear on the cashier screen.
Every deposit and withdrawal you make through 365acr generates a reference entry in your account history. When your Nagad or Upay app shows a completed transfer, the matching record in your 365acr account will carry the same amount and a timestamp. If the two entries do not align immediately, wait for the wallet confirmation to propagate before contacting support. Keep a screenshot of your wallet receipt until the account record shows the correct status — this is the clearest evidence if you ever need to raise a query.
Each transaction in your 365acr account carries a unique reference. Note this number from the cashier confirmation screen — it matches what your wallet app records for the same transfer.
Your account history shows each transaction as pending, completed or declined. A pending status means the wallet confirmation has not yet been received; completed means funds have moved.
Open the transaction history tab in your account to see a full list of deposits and withdrawals in date order, each with amount, method and current status.
Save your Nagad or Upay transfer receipt until the 365acr account record shows a completed status. This receipt is what our support team will ask you to share if a discrepancy needs to be resolved.
Your account security at 365acr depends on a few straightforward checks you can apply yourself. Always confirm you are on the correct 365acr domain before entering your login details or initiating a wallet transfer. The cashier screen will never ask for your wallet PIN directly — any step that requests your PIN outside of your own Nagad or Upay app is not part of our process. Your account and wallet records are your first line of verification if something looks wrong.
Before logging in or depositing, confirm the URL is the 365acr domain you bookmarked. Do not access the account through an unverified link sent via message or social media.
Account-level identity checks happen only through the in-account verification flow. We do not ask for personal documents through chat, email or any channel outside the signed-in account area.
The Nagad or Upay number on your account must be registered in your own name. Transfers to or from a wallet that does not match your account details may be held for review.
If you notice an unrecognised transaction or a deposit that has not reflected, use the support contact shown inside your signed-in account. Do not share account credentials with anyone claiming to be support through an external channel.
These are the questions we hear most often from people managing their 365acr account wallet. Each answer reflects how the cashier and account area actually work — not a general description of how wallets operate elsewhere.
Nagad is the primary route configured in the 365acr cashier and appears first on the deposit screen. Upay is listed as the alternative. Choose the one that matches the active wallet on your phone and follow the steps shown on that screen.
Wait a short time for the wallet confirmation to reach your account. If the balance still does not update, open the transaction history tab to check the status label, then contact support through your signed-in account with your wallet receipt ready as evidence.
The minimum deposit amount is shown on the cashier screen when you select your payment method. We do not publish a fixed figure here because limits can vary; the cashier screen is the accurate and current reference for your account.
The withdrawal screen shows the wallet options available for your account. In most cases, the account requires that your payout wallet matches the one used for deposits. Follow exactly what the withdrawal screen instructs for your specific account.
An inline prompt will appear in your account area listing exactly which fields or documents are needed. Complete only what that screen asks. If any step is unclear, contact support through the published route shown inside your signed-in account rather than guessing.
Open the transaction history tab in your 365acr account. Each entry shows the date, amount, method and a unique reference number. Match this reference against the receipt in your Nagad or Upay app to confirm the transfer on both sides.