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These terms set out the rules that apply when you open and use a 365acr account. Read them before you proceed — they govern your access, your transactions through Nagad or Upay, and how we handle your account activity on this platform.
By creating or continuing to use a 365acr account, you confirm that you have read and accepted these terms in full. They apply to every part of your account — your login session, the transaction records held under your profile, any wallet activity processed through Nagad or Upay, and your use of game content available in the lobby. We may update these terms when our services change, when payment configurations are adjusted, or when applicable rules in supported regions require it. We will post the updated version here, and your continued use of the account after that point means you accept the revised terms. If you do not accept a change, you should stop using the account and contact our support team to discuss your options. Access to 365acr and its features depends entirely on whether use is permitted under your local law and whether your region is an eligible one. We do not make representations about legal status in any specific jurisdiction — that determination is yours to make before you proceed. Nothing in these terms limits your ability to raise a concern with us directly.
These terms apply specifically to your 365acr account and the services directly provided through it. Four areas define the boundary clearly.
These terms govern how you open, maintain and close your 365acr account. This includes login credentials, session behaviour and account verification steps you complete through the platform. It does not cover access to third-party apps or external wallet dashboards.
Any wallet movement processed through your account — including deposits and withdrawals routed via Nagad or Upay — falls under these terms. The rules shown at the point of transaction in your account also apply and are considered part of this policy.
Game content available in the 365acr lobby, including titles from Microgaming, PG Soft and Pragmatic Play, is covered by these terms in respect of how you access and interact with it. We do not extend coverage to content hosted externally or reached via links outside this platform.
Where you use Nagad, Upay or any other external payment service, that provider's own terms also apply independently. We are not responsible for how those providers operate their own platforms, and these terms do not modify or override their policies.
These terms are not one-directional — they also describe practical steps available to you as an account holder. You have the right to review your own transaction records at any time by opening the account history section once you are logged in. If a detail on your account — such as a contact address or registered name — is incorrect, you can raise a correction request directly with our support team using any of the contact routes published on this page. Should you have a question about how a specific term applies to your situation, you are entitled to ask us before proceeding. We aim to respond to account and policy questions through our published contact channels. If you believe a transaction record is inaccurate, note the date, amount and payment route involved — Nagad or Upay — and submit those details when you contact us. That level of specificity helps us locate the record and respond usefully. You may also request that we explain how your account data is held, and we will direct you to the relevant section of our privacy policy.
Open the transaction history section in your logged-in account to see a full record of wallet activity, including Nagad and Upay movements. No separate request is needed — it is visible directly in your account.
If registered information on your account is wrong, contact support with the correct details and your account identifier. We will verify ownership before making any change to protect the integrity of your account.
If any section of these terms is unclear, send your question through a published support route before taking action. We will respond with the applicable rule as it relates to your specific account situation, not a generic answer.
For anything not resolved through self-service in your account, our support team is reachable via the channels shown on this page. Include your account reference and a short description of the issue so the team can locate the relevant record quickly.
If you have a question about how these terms apply to your account, or if you need to raise a dispute about a transaction recorded under your profile, use the contact routes below. These are the channels published on the 365acr platform. We do not list channels, operating windows or response times we cannot verify.
Open the live chat icon visible in the lower corner of the site when you are logged in. This is the fastest route for account-specific questions, including queries about Nagad or Upay transaction records shown in your history.
Send your question to the support email address published in the account help section. Include your account reference and a clear description of the term or transaction you are asking about so we can respond with the correct context.
The Help Centre, accessible from the account menu, contains published answers to common policy questions. Check there first — if your question is not covered, use live chat or email to escalate it to the team directly.
These terms sit alongside a set of practices we follow to keep your account activity and data handled consistently. The four areas below explain how we approach data retention, cookies, account security and changes to this policy.
Transaction records tied to your account — including Nagad and Upay activity — are held for the period required by applicable rules in supported regions. You can view active records in your account history at any time. To ask about records outside that view, contact support with your account reference.
We use session cookies to keep your account logged in while you navigate the platform. These are not used to build advertising profiles. Our full cookie policy is published separately and linked from the footer of every page on this site.
Your account credentials are your responsibility to protect. Do not share login details with anyone. If you suspect unauthorised access, use the password reset path in the login screen immediately and then contact support to flag the issue and review recent session activity.
When we update these terms, the revised version replaces the previous one at this URL. We do not send individual notifications for every change, so checking this page periodically — especially before a transaction — is a practical step. Contact support if you need clarification on what changed.
These are the questions we receive most often about how the 365acr terms and conditions apply. If your question is not answered here, use the contact routes listed in the support section above.
Yes. These terms apply to everything done through your account — logging in, using the lobby, placing activity in the sportsbook, and any wallet movement processed via Nagad or Upay. There is no part of your account use that falls outside the scope of these terms.
If we update the terms and you do not agree with the new version, stop using your account and contact the support team to discuss your options. Continued use of the account after an update takes effect means you have accepted the revised terms as they stand.
No. Access depends on your local law and whether your region is eligible. We do not determine that for you. Before using your account, make sure that access is permitted where you are. If you are unsure, seek independent advice before proceeding.
Open your account transaction history and note the date, amount and payment route — whether that was Nagad or Upay. Then contact support by live chat or email with those details. Providing the specifics upfront helps us locate the record and respond accurately.
Your Nagad or Upay wallet is governed by that provider's own terms, which apply independently of ours. Our terms cover how your account on 365acr handles wallet-originated transactions. Both sets of terms apply simultaneously when you make a payment.
The current version is always at this URL. There is no archive of previous versions published here. If you need to confirm what a specific term said at an earlier point in time, contact support and we will assist where records allow us to do so.