App / Casino
365acr is clear about what data we collect from your account, how we use it, and how you can review or update it. Access to our platform and the scope of this policy depend on your local law and eligible regions.
When you open an account with us, we collect the information needed to run that account — your registration details, the payment methods you use (including Nagad and Upay wallet identifiers), your transaction history, and device or browser data generated during your sessions. We use this data to process your account activity, confirm wallet transactions, and respond to any support queries you raise through our published contact routes. We do not sell your personal information to third parties. We may share data with payment processors — such as those handling Nagad or Upay transfers — strictly to complete a transaction you have initiated. We may also share information where required by applicable law or where a regulatory body with jurisdiction over your eligible region requests it. Data is stored for as long as your account remains active and for a reasonable period after closure, in line with applicable retention requirements. We apply standard access controls to limit who within our team can view account-level records. If you have questions about a specific data point tied to your account, use the contact route in the Support section of this page. This policy is written in English; eligibility and legal effect depend on local law in your region.
This policy covers data generated when you interact with 365acr directly — through your account, a transaction, or a support contact. It does not extend to third-party services linked from our platform. Understanding the boundary helps you know which privacy terms apply to each part of your experience.
Data collected when you log in, update account details, or verify your identity through your registered mobile number falls fully within this policy. Review your account settings page to see what information is stored against your profile.
Payment activity processed through Nagad, Upay or other configured wallet routes is covered here. Transaction records are retained in your account history. The payment processor handling a wallet transfer operates under its own terms in addition to ours.
Browsing data such as pages visited, session duration and device type is collected when you use the site. This data helps us maintain the account navigation you rely on. It is subject to our cookie handling practice described in the Trust section below.
Game studios whose content appears in our lobby — including Microgaming, PG Soft and Pragmatic Play — operate their own data environments for game delivery. Their practices are governed by their own policies, not this one. We do not control those environments.
You have concrete actions available under this policy. First, you can review the information held against your account at any time by opening the account settings page after logging in — registration details, linked wallet identifiers and transaction records are all visible there. Second, if any detail is inaccurate — for example, a mobile number or wallet reference linked to your Nagad or Upay account — you can submit a correction request through our support contact route. Third, if you want to understand what specific data we hold or how a particular record is used, raise a query via the contact paths listed in the Support section below. We aim to respond to data queries through the same channel you used to contact us. If you decide to close your account, data is retained for the period required under applicable rules in your eligible region before deletion is completed.
Log in and open account settings to see the registration data, wallet references and transaction history associated with your account.
Submit a correction request through the support contact route if a linked mobile number, wallet identifier or profile detail is wrong or outdated.
If you want to know what specific information we hold about your account activity, contact us directly using the published route and specify the record you are asking about.
You may request that we close your account. Data is retained for the period required under applicable rules in your eligible region before any deletion step is completed.
Privacy queries — including data correction requests, account record questions and contact preference updates — go through the same support routes published on the site. Use the channel that fits your situation: written queries are easier to track than live chat for data-related requests.
Open the chat widget from any page while logged in to raise a privacy or data query directly. Available through the site interface; response depends on queue volume at the time.
For written data queries — correction requests, record questions or account closure — use the email address published in the site's Contact section. A written record of your request is useful for follow-up.
The quickest self-service route for reviewing and updating basic profile details. Log in, open settings, and follow the fields shown there for registration data and wallet references.
Knowing how your information is stored and who can access it matters as much as knowing what we collect. Here is how we handle each area of the policy in practice.
We use cookies to keep your session active and to remember account preferences during a visit. You can manage cookie settings through your browser; note that blocking certain cookies may affect how account pages load and how your wallet route is displayed.
Access to your account record is restricted to the login credentials you set. If you believe your account has been accessed without your permission, contact support immediately through the live chat or email route and we will review the session log.
Account data — including Nagad and Upay transaction records — is kept for the period required under applicable rules for your eligible region. After an account is closed, data is held for that required window before deletion steps are applied.
If this policy is updated in a material way, we will note the change on this page. Check back here if you want to see the current version. For questions about a specific change, use the email support route and reference the section in question.
Here are the questions we hear most often about how 365acr handles your data, what your choices are, and how to act on them.
We collect your registration details — name, mobile number and the wallet identifiers you link, such as your Nagad or Upay number. We also collect session data generated by your device and browser during each visit, and transaction records tied to your account activity.
Your wallet identifier is shared only with the payment processor handling that specific transfer — strictly to complete the transaction you initiated. We do not share it for marketing or sell it to any third party. The processor operates under its own terms alongside ours.
Log in and open the account settings page. Your registration details, linked wallet references and transaction history are visible there. If you need a specific record that is not shown in settings, raise a written query through the email support route.
Yes. Submit a correction request through the email support route and describe the specific detail that needs updating. For deletion, you can request account closure; data is held for the retention period required under applicable rules in your eligible region before deletion is applied.
This policy covers data 365acr holds about your account and transactions. Game studios such as PG Soft and Pragmatic Play deliver game content through their own data environments and operate under their own privacy terms. We do not control or speak for those environments.
After closure, your data is retained for the period required under applicable rules for your eligible region. This covers transaction records, registration details and wallet references. Once that retention window ends, deletion steps are completed. Contact email support if you want to confirm the timeline for your account.