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This page sets out the legal basis on which 365acr operates and the terms that govern your account. Access to this platform and its features depends on your local law and the eligible region you are in — please read these terms before you proceed.
365acr makes its services available subject to the laws and regulations of the region in which you are accessing them. We do not represent that any feature, game category or payment route — including Nagad and Upay — is available in every jurisdiction. Where local law restricts or prohibits access, those restrictions take precedence over anything written here. Your account is personal to you, and the terms attached to it apply from the moment you complete registration. We may update these terms when regulations or operational requirements change; the version published at the time you use the platform is the one that applies. If a specific section of these terms conflicts with a mandatory rule in your local law, that local rule applies to the extent of the conflict only. Transactions processed through Nagad or Upay are subject to those providers' own terms in addition to ours. We ask you to review this page each time you return after a significant gap, as updates are posted here without individual notice. For any question about how a term applies to your account, our support team is the right starting point.
Understanding the boundaries of this policy helps you know where to direct questions. Some areas fall squarely inside our terms; others involve third parties whose own policies govern them.
Login credentials, account creation, identity verification steps and the eligibility conditions attached to your account all sit inside this policy. Any dispute about account access is handled under these terms first.
Deposits and withdrawals processed through our configured payment routes — including Nagad and Upay — are covered here for the platform side of the transaction. The payment provider's own terms govern their side separately.
Games, odds displays, promotional notices and any written content published on this domain fall under our editorial and intellectual property terms. You may not reproduce or redistribute site content without our written consent.
External wallet providers, game studios and any linked service that operates outside this domain are not bound by this policy. We are not liable for how those third parties handle data, funds or disputes on their own platforms.
You have real, exercisable choices under this policy — not just abstract entitlements. You can request a copy of the account data we hold, ask us to correct inaccurate details, raise a question about how a term applies to your situation and close your account if you choose to stop using the platform. Each of these actions starts in the same place: a written request sent through our published support route. We will acknowledge your request and let you know the outcome. Where your request involves transaction records tied to Nagad or Upay, we may need to coordinate with those providers before we can give you a complete picture; we will tell you if that is the case. Account corrections that affect payment routing — such as a linked wallet number — may require additional verification steps shown in your account settings before the change takes effect.
Submit a written request to our support team to receive a summary of the account data we hold. We will respond through the contact channel you used to send the request.
If your account shows incorrect information — name, contact number or linked wallet — follow the correction steps visible in your account settings, then contact support if verification is needed.
Send your question through our support route with the subject clearly marked as a policy query. We will point you to the relevant section of these terms and clarify how it applies to your account.
You can request account closure at any time by contacting support in writing. Any pending transaction tied to Nagad, Upay or another route must be resolved before the closure is finalised.
If any part of these terms is unclear or you need to exercise a right described on this page, use one of the contact routes below. Only reach out through channels you can verify on this site — we will never ask you to share account credentials through an unofficial channel.
The live chat widget is accessible from your account dashboard. Use it to raise a policy question or ask for clarification on a specific term that affects your account or a recent transaction.
Send a detailed written request to our support email address published in the site footer. Include your account reference and the specific policy section your question relates to so we can respond accurately.
Our help centre — linked in the site footer — contains published answers to common policy, account and payment questions. Check there first; if your question is not covered, escalate to live chat or email.
We handle your account data with the care a responsible operator should. Below are the four areas where our approach directly affects what you see and what you can control.
We collect only the account data needed to operate your wallet, process transactions through Nagad or Upay, and comply with applicable rules. We do not sell your personal data to advertisers or unaffiliated third parties.
We use cookies to keep you logged in, remember your language preference and understand which parts of the platform you use most. You can manage cookie preferences through your browser settings at any time.
Your account is protected by the credentials you set at registration. If you believe your login has been compromised, contact support immediately. We will walk you through the account recovery steps visible in the sign-in flow.
We retain account and transaction records for the period required under applicable law. After that period, records are deleted or anonymised. If you want to know how long we hold a specific type of data, ask support in writing.
These are the questions we receive most often about this policy. If yours is not here, contact support through the routes listed above.
Access and eligibility depend on your local law and the region you are in. We recommend reviewing both this policy and the rules that apply in your area before you open or use an account. We do not confirm availability for every jurisdiction.
We hold the registration details you provided, your transaction history — including Nagad and Upay activity — and session logs linked to your account. You can request a summary of this data by contacting our support team in writing.
Yes. Start with the account settings page, where correction fields are shown for most details. For changes that affect your linked wallet or identity record, additional verification steps will appear on screen. Contact support if those steps are not clear.
Send a written closure request through live chat or email support. We will confirm receipt and let you know if any open transaction — such as a pending Nagad or Upay transfer — needs to be resolved first before we finalise the closure.
Our policy covers the platform side of any transaction. Nagad and Upay each operate under their own terms, which govern their side. If a dispute spans both sides, contact our support team first and we will help identify where the issue sits.
We update this page when regulations or operational requirements change. We do not send individual notices for every update, so we ask you to check this page when you return after a significant gap. The version live at the time you use the platform is the one that applies.